/* ═══════════════════════════════════════════
   Tixomat – Support System
   Admin Dashboard + Frontend Portal
   ═══════════════════════════════════════════ */

/* ── Admin: Toolbar ── */
.tix-sp-toolbar {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 20px;
    flex-wrap: wrap;
}
.tix-sp-filters {
    display: flex;
    gap: 10px;
    flex: 1;
    flex-wrap: wrap;
}
.tix-sp-select,
.tix-sp-input {
    padding: 8px 14px;
    border: 1px solid #d1d5db;
    border-radius: 8px;
    font-size: var(--tix-small, 13px);
    background: #fff;
    color: #1e293b;
    outline: none;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}
.tix-sp-select:focus,
.tix-sp-input:focus {
    border-color: var(--tix-primary, #FF5500);
    box-shadow: 0 0 0 3px rgba(var(--tix-primary-rgb, 255,85,0),0.12);
}
.tix-sp-input { flex: 1; min-width: 200px; }
.tix-sp-btn {
    padding: 8px 18px;
    border: 1px solid #d1d5db;
    border-radius: 8px;
    font-size: var(--tix-small, 13px);
    font-weight: 600;
    cursor: pointer;
    background: #fff;
    color: #1e293b;
    transition: background 0.15s ease, border-color 0.15s ease, transform 0.1s ease;
    white-space: nowrap;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.tix-sp-btn:hover { background: #FAF8F4; border-color: #9ca3af; }
.tix-sp-btn:active { transform: scale(0.97); }
.tix-sp-btn-accent {
    background: var(--tix-primary, #FF5500);
    color: #fff;
    border-color: var(--tix-primary, #FF5500);
}
.tix-sp-btn-accent:hover { background: var(--tix-primary-hover, #CC4400); border-color: var(--tix-primary-hover, #CC4400); }
.tix-sp-btn-sm {
    padding: 5px 12px;
    font-size: var(--tix-label, 12px);
    border-radius: 6px;
}
.tix-sp-btn-danger {
    color: #ef4444;
    border-color: #fca5a5;
}
.tix-sp-btn-danger:hover { background: #fef2f2; }
.tix-sp-btn-success {
    color: #10b981;
    border-color: #6ee7b7;
}
.tix-sp-btn-success:hover { background: #ecfdf5; }

/* ── Admin: Ticket-Liste ── */
.tix-sp-ticket-list { }
.tix-sp-loading {
    text-align: center;
    padding: 40px;
    color: #6b7280;
    font-size: var(--tix-btn, 14px);
}
.tix-sp-ticket-row {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 14px 18px;
    background: #fff;
    border: 1px solid #e5e7eb;
    border-radius: 10px;
    margin-bottom: 8px;
    cursor: pointer;
    transition: box-shadow 0.2s ease, border-color 0.15s ease;
}
.tix-sp-ticket-row:hover {
    box-shadow: 0 2px 8px rgba(0,0,0,0.06);
    border-color: #c7d2fe;
}
.tix-sp-ticket-date {
    font-size: var(--tix-label, 12px);
    color: #9ca3af;
    white-space: nowrap;
    min-width: 100px;
}
.tix-sp-ticket-status {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: var(--tix-label, 12px);
    font-weight: 700;
    white-space: nowrap;
    color: #fff;
    min-width: 90px;
    text-align: center;
}
.tix-sp-ticket-subject {
    flex: 1;
    font-weight: 600;
    font-size: var(--tix-btn, 14px);
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.tix-sp-ticket-customer {
    font-size: var(--tix-small, 13px);
    color: #6b7280;
    white-space: nowrap;
    max-width: 200px;
    overflow: hidden;
    text-overflow: ellipsis;
}
.tix-sp-ticket-category {
    font-size: var(--tix-label, 12px);
    padding: 2px 8px;
    background: #f1f5f9;
    border-radius: 4px;
    color: #475569;
    white-space: nowrap;
}
.tix-sp-ticket-last {
    font-size: var(--tix-label, 12px);
    color: #9ca3af;
    white-space: nowrap;
}
.tix-sp-priority-high .tix-sp-ticket-subject::before {
    content: '⚡';
    margin-right: 4px;
}
.tix-sp-priority-urgent .tix-sp-ticket-subject::before {
    content: '🔴';
    margin-right: 4px;
}

/* ── Pagination ── */
.tix-sp-pagination {
    display: flex;
    justify-content: center;
    gap: 8px;
    margin-top: 16px;
}
.tix-sp-pagination button {
    padding: 6px 14px;
    border: 1px solid #d1d5db;
    border-radius: 6px;
    background: #fff;
    font-size: var(--tix-small, 13px);
    cursor: pointer;
}
.tix-sp-pagination button.active {
    background: var(--tix-primary, #FF5500);
    color: #fff;
    border-color: var(--tix-primary, #FF5500);
}
.tix-sp-pagination button:disabled { opacity: 0.4; cursor: default; }

/* ── Admin: Ticket-Detail ── */
.tix-sp-ticket-detail {
    background: #fff;
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    padding: 24px;
}
.tix-sp-detail-header {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 20px;
    flex-wrap: wrap;
}
.tix-sp-detail-back {
    padding: 6px 12px;
    border: 1px solid #d1d5db;
    border-radius: 6px;
    background: #fff;
    cursor: pointer;
    font-size: var(--tix-small, 13px);
}
.tix-sp-detail-back:hover { background: #FAF8F4; }
.tix-sp-detail-title {
    font-size: var(--tix-h3, 18px);
    font-weight: 700;
    flex: 1;
}
.tix-sp-detail-id {
    color: #9ca3af;
    font-size: var(--tix-small, 13px);
}
.tix-sp-detail-status-select {
    padding: 6px 12px;
    border: 1px solid #d1d5db;
    border-radius: 6px;
    font-size: var(--tix-small, 13px);
    font-weight: 600;
}

/* ── Detail Layout (Thread + Sidebar) ── */
.tix-sp-detail-layout {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: 24px;
}
@media (max-width: 900px) {
    .tix-sp-detail-layout {
        grid-template-columns: 1fr;
    }
}

/* ── Messages Thread ── */
.tix-sp-messages {
    display: flex;
    flex-direction: column;
    gap: 12px;
    max-height: 500px;
    overflow-y: auto;
    padding: 4px;
}
.tix-sp-msg {
    padding: 14px 18px;
    border-radius: 12px;
    max-width: 85%;
    font-size: var(--tix-btn, 14px);
    line-height: 1.6;
}
.tix-sp-msg-customer {
    background: #eff6ff;
    border: 1px solid #bfdbfe;
    align-self: flex-start;
}
.tix-sp-msg-admin {
    background: #FAF8F4;
    border: 1px solid #EDE9E0;
    align-self: flex-end;
}
.tix-sp-msg-note {
    background: #fefce8;
    border: 1px solid #fde68a;
    align-self: flex-end;
    font-style: italic;
}
.tix-sp-msg-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 6px;
}
.tix-sp-msg-author {
    font-weight: 700;
    font-size: var(--tix-small, 13px);
}
.tix-sp-msg-date {
    font-size: var(--tix-label, 12px);
    color: #9ca3af;
}
.tix-sp-msg-note .tix-sp-msg-author::before {
    content: '📌 ';
}
.tix-sp-msg-content {
    white-space: pre-wrap;
    word-break: break-word;
}

/* ── Reply Box ── */
.tix-sp-reply-box {
    margin-top: 16px;
    border-top: 1px solid #e5e7eb;
    padding-top: 16px;
}
.tix-sp-reply-textarea {
    width: 100%;
    min-height: 100px;
    padding: 12px 16px;
    border: 1px solid #d1d5db;
    border-radius: 10px;
    font-size: var(--tix-btn, 14px);
    font-family: var(--tix-font-body, inherit);
    resize: vertical;
    outline: none;
    transition: border-color 0.15s ease;
    box-sizing: border-box;
}
.tix-sp-reply-textarea:focus {
    border-color: var(--tix-primary, #FF5500);
    box-shadow: 0 0 0 3px rgba(var(--tix-primary-rgb, 255,85,0),0.12);
}
.tix-sp-reply-actions {
    display: flex;
    gap: 8px;
    margin-top: 10px;
}

/* ── Sidebar ── */
.tix-sp-sidebar { }
.tix-sp-sidebar-card {
    background: #FAF8F4;
    border: 1px solid #e5e7eb;
    border-radius: 10px;
    padding: 16px;
    margin-bottom: 12px;
}
.tix-sp-sidebar-card h4 {
    font-size: var(--tix-small, 13px);
    font-weight: 700;
    margin: 0 0 10px;
    color: #374151;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}
.tix-sp-sidebar-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 4px 0;
    font-size: var(--tix-small, 13px);
}
.tix-sp-sidebar-label {
    color: #6b7280;
}
.tix-sp-sidebar-value {
    font-weight: 600;
    color: #1e293b;
    text-align: right;
}
.tix-sp-sidebar-value a {
    color: var(--tix-primary, #FF5500);
    text-decoration: none;
}
.tix-sp-sidebar-value a:hover { text-decoration: underline; }

/* ── Quick Actions ── */
.tix-sp-quick-actions {
    display: flex;
    flex-direction: column;
    gap: 6px;
}
.tix-sp-quick-actions button {
    width: 100%;
    padding: 8px 12px;
    border: 1px solid #d1d5db;
    border-radius: 8px;
    background: #fff;
    font-size: var(--tix-label, 12px);
    font-weight: 600;
    cursor: pointer;
    text-align: left;
    display: flex;
    align-items: center;
    gap: 8px;
    transition: background 0.15s ease, border-color 0.15s ease;
}
.tix-sp-quick-actions button:hover {
    background: #f1f5f9;
    border-color: #94a3b8;
}

/* ── Search Tab ── */
.tix-sp-search-row {
    display: flex;
    gap: 10px;
}
.tix-sp-search-main {
    flex: 1;
    padding: 12px 16px !important;
    font-size: var(--tix-body, 15px) !important;
}
.tix-sp-search-hint {
    margin-top: 8px;
    font-size: var(--tix-label, 12px);
    color: #9ca3af;
}
.tix-sp-search-results {
    margin-top: 20px;
}

/* ── Search Results Cards ── */
.tix-sp-result-section {
    margin-bottom: 24px;
}
.tix-sp-result-section h3 {
    font-size: var(--tix-btn, 14px);
    font-weight: 700;
    color: #374151;
    margin: 0 0 12px;
    padding-bottom: 8px;
    border-bottom: 1px solid #e5e7eb;
}
.tix-sp-result-card {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    background: #fff;
    border: 1px solid #e5e7eb;
    border-radius: 10px;
    margin-bottom: 8px;
    flex-wrap: wrap;
}
.tix-sp-result-card-info {
    flex: 1;
    min-width: 0;
}
.tix-sp-result-card-info strong {
    display: block;
    font-size: var(--tix-btn, 14px);
    margin-bottom: 2px;
}
.tix-sp-result-card-info span {
    font-size: var(--tix-label, 12px);
    color: #6b7280;
}
.tix-sp-result-card-actions {
    display: flex;
    gap: 6px;
    flex-shrink: 0;
}

/* ── Customer Card (Search) ── */
.tix-sp-customer-card {
    background: #f0f9ff;
    border: 1px solid #bae6fd;
    border-radius: 12px;
    padding: 20px;
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    gap: 16px;
}
.tix-sp-customer-avatar {
    width: 48px;
    height: 48px;
    background: var(--tix-primary, #FF5500);
    color: #fff;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 20px;
    font-weight: 700;
    flex-shrink: 0;
}
.tix-sp-customer-info h3 {
    margin: 0 0 4px;
    font-size: var(--tix-body, 15px);
}
.tix-sp-customer-info p {
    margin: 0;
    font-size: var(--tix-small, 13px);
    color: #6b7280;
}

/* ── Stats ── */
.tix-sp-stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
}
@media (max-width: 768px) {
    .tix-sp-stats-grid { grid-template-columns: repeat(2, 1fr); }
}
.tix-sp-stat-card {
    background: #fff;
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    padding: 20px;
    text-align: center;
}
.tix-sp-stat-icon {
    width: 44px;
    height: 44px;
    border-radius: 12px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 12px;
}
.tix-sp-stat-icon .dashicons {
    font-size: 22px;
    width: 22px;
    height: 22px;
}
.tix-sp-stat-value {
    font-size: var(--tix-h1, 28px);
    font-weight: 800;
    color: #1e293b;
    line-height: 1.2;
}
.tix-sp-stat-label {
    font-size: var(--tix-small, 13px);
    color: #6b7280;
    margin-top: 4px;
}

/* ── Stats Chart ── */
.tix-sp-stats-chart {
    display: flex;
    align-items: flex-end;
    gap: 12px;
    height: 140px;
    padding-top: 10px;
}
.tix-sp-chart-day {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 4px;
    height: 100%;
    justify-content: flex-end;
}
.tix-sp-chart-bars {
    display: flex;
    gap: 3px;
    align-items: flex-end;
    flex: 1;
    width: 100%;
    justify-content: center;
}
.tix-sp-chart-bar {
    width: 14px;
    border-radius: 4px 4px 0 0;
    min-height: 4px;
    transition: height 0.3s ease;
}
.tix-sp-chart-bar-created {
    background: #93c5fd;
}
.tix-sp-chart-bar-resolved {
    background: #6ee7b7;
}
.tix-sp-chart-label {
    font-size: var(--tix-label, 12px);
    color: #9ca3af;
    font-weight: 600;
}
.tix-sp-chart-count {
    font-size: 10px;
    color: #6b7280;
    font-weight: 600;
}

/* ── Empty State ── */
.tix-sp-empty {
    text-align: center;
    padding: 48px 20px;
    color: #9ca3af;
    font-size: var(--tix-btn, 14px);
}
.tix-sp-empty .dashicons {
    font-size: 40px;
    width: 40px;
    height: 40px;
    display: block;
    margin: 0 auto 12px;
    opacity: 0.4;
}

/* ── Admin: Create Ticket Modal ── */
.tix-sp-modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.4);
    z-index: 100000;
    display: flex;
    align-items: center;
    justify-content: center;
    animation: tixSpFadeIn 0.2s ease;
}
.tix-sp-modal {
    background: #fff;
    border-radius: 14px;
    padding: 28px;
    width: 480px;
    max-width: 90vw;
    max-height: 80vh;
    overflow-y: auto;
    box-shadow: 0 20px 60px rgba(0,0,0,0.2);
    animation: tixSpSlideUp 0.25s ease;
}
.tix-sp-modal h3 {
    margin: 0 0 20px;
    font-size: var(--tix-h3, 18px);
}
.tix-sp-modal-field {
    margin-bottom: 14px;
}
.tix-sp-modal-field label {
    display: block;
    font-size: var(--tix-small, 13px);
    font-weight: 600;
    color: #374151;
    margin-bottom: 4px;
}
.tix-sp-modal-field input,
.tix-sp-modal-field select,
.tix-sp-modal-field textarea {
    width: 100%;
    padding: 10px 14px;
    border: 1px solid #d1d5db;
    border-radius: 8px;
    font-size: var(--tix-btn, 14px);
    font-family: var(--tix-font-body, inherit);
    box-sizing: border-box;
}
.tix-sp-modal-field textarea { min-height: 100px; resize: vertical; }
.tix-sp-modal-actions {
    display: flex;
    gap: 10px;
    justify-content: flex-end;
    margin-top: 20px;
}

/* ── Change Owner Modal ── */
.tix-sp-inline-form {
    display: flex;
    gap: 8px;
    margin-top: 8px;
    flex-wrap: wrap;
}
.tix-sp-inline-form input {
    padding: 6px 10px;
    border: 1px solid #d1d5db;
    border-radius: 6px;
    font-size: var(--tix-small, 13px);
    flex: 1;
    min-width: 120px;
}

/* ── Admin: Verknüpfte Tickets ── */
.tix-sp-linked-ticket {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 8px 0;
    border-bottom: 1px solid #f1f5f9;
}
.tix-sp-linked-ticket:last-child { border-bottom: none; }
.tix-sp-linked-ticket-info {
    display: flex;
    flex-direction: column;
    gap: 2px;
    font-size: var(--tix-label, 12px);
}
.tix-sp-linked-ticket-info strong {
    font-size: var(--tix-small, 13px);
    color: #1e293b;
}
.tix-sp-linked-ticket-info span {
    color: #64748b;
}
.tix-sp-linked-ticket-actions {
    display: flex;
    gap: 4px;
    align-items: center;
}
.tix-sp-linked-ticket-actions a,
.tix-sp-linked-ticket-actions button {
    background: none;
    border: none;
    cursor: pointer;
    font-size: var(--tix-body, 15px);
    padding: 4px 6px;
    border-radius: 4px;
    transition: background 0.15s;
    text-decoration: none;
}
.tix-sp-linked-ticket-actions a:hover,
.tix-sp-linked-ticket-actions button:hover {
    background: #f1f5f9;
}
.tix-sp-qa-btn {
    display: inline-block;
    text-decoration: none;
    color: inherit;
}

@keyframes tixSpFadeIn {
    from { opacity: 0; }
    to   { opacity: 1; }
}
@keyframes tixSpSlideUp {
    from { opacity: 0; transform: translateY(20px); }
    to   { opacity: 1; transform: translateY(0); }
}

/* ═══════════════════════════════════════════
   Frontend Kunden-Portal
   ═══════════════════════════════════════════ */

.tix-sp-front {
    max-width: 640px;
    margin: 0 auto;
    padding: 20px;
    font-family: var(--tix-font-body, 'DM Sans'), sans-serif;
    color: #1e293b;
    -webkit-font-smoothing: antialiased;
}

/* ── Frontend: Sections ── */
.tix-sp-front-section h2 {
    font-size: var(--tix-h2, 22px);
    font-weight: 700;
    margin: 0 0 8px;
}
.tix-sp-front-section > p {
    color: #6b7280;
    font-size: var(--tix-body, 15px);
    margin: 0 0 20px;
}

/* ── Frontend: Forms ── */
.tix-sp-front-form {
    display: flex;
    flex-direction: column;
    gap: 12px;
}
.tix-sp-front-input {
    padding: 12px 16px;
    border: 1px solid #EDE9E0;
    border-radius: 10px;
    font-size: var(--tix-body, 15px);
    background: #fff;
    color: #1e293b;
    outline: none;
    font-family: var(--tix-font-body, inherit);
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
    box-sizing: border-box;
    width: 100%;
}
.tix-sp-front-input:focus {
    border-color: var(--tix-primary, #FF5500);
    box-shadow: 0 0 0 3px rgba(var(--tix-primary-rgb, 255,85,0),0.12);
}
.tix-sp-front-input::placeholder { color: #94a3b8; }

.tix-sp-front-btn {
    padding: 12px 24px;
    background: var(--tix-primary, #FF5500);
    color: #fff;
    border: none;
    border-radius: 10px;
    font-size: var(--tix-body, 15px);
    font-weight: 700;
    cursor: pointer;
    transition: background 0.2s ease, transform 0.1s ease;
    white-space: nowrap;
}
.tix-sp-front-btn:hover { background: var(--tix-primary-hover, #CC4400); }
.tix-sp-front-btn:active { transform: scale(0.97); }
.tix-sp-front-btn-ghost {
    background: transparent;
    color: var(--tix-primary, #FF5500);
    border: 1px solid #EDE9E0;
}
.tix-sp-front-btn-ghost:hover {
    background: #FAF8F4;
}

.tix-sp-front-error {
    color: #ef4444;
    font-size: var(--tix-small, 13px);
    font-weight: 600;
    padding: 8px 0;
}

/* ── Frontend: Header ── */
.tix-sp-front-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 20px;
    gap: 12px;
    flex-wrap: wrap;
}
.tix-sp-front-header h2 { margin: 0; }

/* ── Frontend: Ticket List ── */
.tix-sp-front-ticket {
    display: block;
    padding: 16px;
    background: #fff;
    border: 1px solid #EDE9E0;
    border-radius: 12px;
    margin-bottom: 10px;
    cursor: pointer;
    transition: box-shadow 0.2s ease, border-color 0.15s ease;
    text-decoration: none;
    color: inherit;
}
.tix-sp-front-ticket:hover {
    box-shadow: 0 2px 8px rgba(0,0,0,0.06);
    border-color: #c7d2fe;
}
.tix-sp-front-ticket-top {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 6px;
}
.tix-sp-front-ticket-subject {
    font-weight: 700;
    font-size: var(--tix-body, 15px);
}
.tix-sp-front-ticket-badge {
    display: inline-block;
    padding: 2px 10px;
    border-radius: 20px;
    font-size: var(--tix-label, 12px);
    font-weight: 700;
    color: #fff;
    flex-shrink: 0;
}
.tix-sp-front-ticket-preview {
    font-size: var(--tix-small, 13px);
    color: #6b7280;
    line-height: 1.4;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.tix-sp-front-ticket-date {
    font-size: var(--tix-small, 13px);
    color: #9ca3af;
    margin-top: 4px;
}

/* ── Frontend: Detail ── */
.tix-sp-front-detail-header {
    margin: 16px 0;
}
.tix-sp-front-detail-header h3 {
    font-size: var(--tix-h3, 18px);
    margin: 0 0 6px;
}
.tix-sp-front-detail-meta {
    font-size: var(--tix-small, 13px);
    color: #6b7280;
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
}

/* ── Frontend: Messages ── */
.tix-sp-front-messages {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin: 16px 0;
}
.tix-sp-front-msg {
    padding: 14px 18px;
    border-radius: 14px;
    max-width: 85%;
    font-size: var(--tix-body, 15px);
    line-height: 1.6;
}
.tix-sp-front-msg-customer {
    background: #eff6ff;
    border: 1px solid #bfdbfe;
    align-self: flex-start;
}
.tix-sp-front-msg-admin {
    background: #FAF8F4;
    border: 1px solid #EDE9E0;
    align-self: flex-end;
}
.tix-sp-front-msg-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 6px;
}
.tix-sp-front-msg-author {
    font-weight: 700;
    font-size: var(--tix-small, 13px);
}
.tix-sp-front-msg-date {
    font-size: var(--tix-label, 12px);
    color: #9ca3af;
}
.tix-sp-front-msg-content {
    white-space: pre-wrap;
    word-break: break-word;
}

/* ── Frontend: Reply ── */
.tix-sp-front-reply {
    margin-top: 16px;
    border-top: 1px solid #EDE9E0;
    padding-top: 16px;
}
.tix-sp-front-reply textarea {
    width: 100%;
    min-height: 80px;
    padding: 12px 16px;
    border: 1px solid #EDE9E0;
    border-radius: 10px;
    font-size: var(--tix-body, 15px);
    font-family: var(--tix-font-body, inherit);
    resize: vertical;
    outline: none;
    box-sizing: border-box;
}
.tix-sp-front-reply textarea:focus {
    border-color: var(--tix-primary, #FF5500);
    box-shadow: 0 0 0 3px rgba(var(--tix-primary-rgb, 255,85,0),0.12);
}
.tix-sp-front-reply button {
    margin-top: 10px;
}

/* ── Frontend: Form Actions ── */
.tix-sp-front-form-actions {
    display: flex;
    gap: 10px;
    justify-content: flex-end;
}

/* ── Frontend: Empty ── */
.tix-sp-front-empty {
    text-align: center;
    padding: 40px 20px;
    color: #9ca3af;
    font-size: var(--tix-body, 15px);
}

/* ── Frontend: Success Message ── */
.tix-sp-front-success {
    background: rgba(16,185,129,0.08);
    border: 1px solid #6ee7b7;
    border-radius: 12px;
    padding: 16px 20px;
    color: #047857;
    font-weight: 600;
    font-size: var(--tix-body, 15px);
    margin-bottom: 16px;
    animation: tixSpFadeIn 0.3s ease;
}

/* ═══════════════════════════════════════════
   Floating Chat Widget
   ═══════════════════════════════════════════ */

#tix-sp-chat-widget {
    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: 99999;
    font-family: var(--tix-font-body, 'DM Sans'), sans-serif;
}

/* ── Chat Toggle Button ── */
.tix-sp-chat-btn {
    width: 56px;
    height: 56px;
    border-radius: 50%;
    border: none;
    background: linear-gradient(135deg, var(--tix-primary, #FF5500), #8b5cf6);
    color: #fff;
    font-size: 24px;
    cursor: pointer;
    box-shadow: 0 4px 20px rgba(var(--tix-primary-rgb, 255,85,0),0.4);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    position: relative;
    z-index: 2;
}
.tix-sp-chat-btn:hover {
    transform: scale(1.08);
    box-shadow: 0 6px 28px rgba(var(--tix-primary-rgb, 255,85,0),0.5);
}
.tix-sp-chat-btn-close {
    font-size: 20px;
}

/* ── Chat Panel ── */
.tix-sp-chat-panel {
    position: absolute;
    bottom: 68px;
    right: 0;
    width: 380px;
    max-height: 520px;
    background: #fff;
    border-radius: 16px;
    box-shadow: 0 8px 40px rgba(0,0,0,0.15);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    animation: tixSpSlideUp 0.25s ease;
}

.tix-sp-chat-panel-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 14px 18px;
    background: linear-gradient(135deg, var(--tix-primary, #FF5500), #8b5cf6);
    color: #fff;
}
.tix-sp-chat-panel-header h3 {
    margin: 0;
    font-size: var(--tix-body, 15px);
    font-weight: 700;
    color: #fff;
}
.tix-sp-chat-panel-close {
    background: none;
    border: none;
    color: rgba(255,255,255,0.8);
    font-size: var(--tix-h3, 18px);
    cursor: pointer;
    padding: 4px;
    transition: color 0.15s;
}
.tix-sp-chat-panel-close:hover {
    color: #fff;
}

.tix-sp-chat-panel-body {
    padding: 16px;
    overflow-y: auto;
    flex: 1;
    max-height: 440px;
}

/* ── Chat: List Header ── */
.tix-sp-chat-list-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 12px;
}

/* ── Chat: Ticket Item ── */
.tix-sp-chat-ticket-item {
    padding: 10px 12px;
    border: 1px solid #f1f5f9;
    border-radius: 10px;
    margin-bottom: 8px;
    cursor: pointer;
    transition: background 0.15s, border-color 0.15s;
}
.tix-sp-chat-ticket-item:hover {
    background: #FAF8F4;
    border-color: #EDE9E0;
}

/* ── Chat: Messages ── */
.tix-sp-chat-messages {
    max-height: 250px;
    overflow-y: auto;
    margin-bottom: 10px;
    padding-right: 4px;
}
.tix-sp-chat-msg {
    padding: 8px 10px;
    border-radius: 10px;
    margin-bottom: 6px;
    max-width: 90%;
}
.tix-sp-chat-msg-customer {
    background: #eff6ff;
    border: 1px solid #bfdbfe;
    margin-right: auto;
}
.tix-sp-chat-msg-admin {
    background: #FAF8F4;
    border: 1px solid #EDE9E0;
    margin-left: auto;
}

/* ── Chat: Reply ── */
.tix-sp-chat-reply textarea {
    font-family: var(--tix-font-body, inherit);
}

/* ── Chat: Compact form styles ── */
.tix-sp-chat-panel .tix-sp-front-input {
    font-size: var(--tix-small, 13px);
    padding: 8px 12px;
}
.tix-sp-chat-panel .tix-sp-front-btn {
    font-size: var(--tix-small, 13px);
    padding: 8px 16px;
}
.tix-sp-chat-panel .tix-sp-front-form {
    gap: 8px;
}

/* ── Chat: Mobile ── */
@media (max-width: 480px) {
    #tix-sp-chat-widget {
        bottom: 16px;
        right: 16px;
    }
    .tix-sp-chat-panel {
        width: calc(100vw - 32px);
        max-height: 70vh;
        right: 0;
        bottom: 68px;
    }
    .tix-sp-chat-btn {
        width: 50px;
        height: 50px;
        font-size: 20px;
    }
}